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PRODUCT INFORMATION
Info
- Special design for improved fit and comfort
- Firm memory foam inner with soft velour cover
- Firm and comfortable support
- Removable cover for easy cleaning
- Retail packed - ideal as a gift
DELIVERY
How We Process the Delivery of Your Item
- Your delivery cost is completely FREE if you live in the UK, USA, Ireland, Canada or Australia. Delivery to Europe and everywhere else may also be free and will be calculated at checkout based on your shipping address.
- Duties and taxes are included in the item price.
- We will process your order within 24 - 48 hours after your order has been placed.
- Your item should arrive between 3-13 working days after your order has been processed. Please contact us at sales@sanggolworld.com if your item has not arrived or if you have any concerns about your order. You may also contact us by replying to any order messages we have sent to you.
- We will send you updates on your order. This is an automated service. Please contact us if you did not receive an update or for any other issue on the order. The contact is sales@sanggolworld.com . You may also contact us by replying to any order messages we have sent to you.
- When we deliver your order, if there is no one available to receive your item, we will make one more attempt to deliver it.
- If your parcel remains undelivered despite our delivery service provider making at least one more attempt to deliver your item, our delivery agent may leave a card or return the item to us. The card will have information on how you may collect your item at a delivery centre near you and how long the item will remain at the collection centre
- We do not take responsibility for any missed delivery caused because:
- Delivery was not possible after two attempts
- You provided the wrong address for delivery.
- There is a mistake in the delivery address that you provided.
- We could not access the address you provided.
- The address is not safe to access
- Or you have not collected the item from our collection center within the time limit provided
We reserve the right to charge you any return delivery cost cause by the above listed reasons.
We may agree to re-deliver your items; however, we reserve the right to charge you for the actual costs of re-delivery, even where the initial delivery was free of charge.
Returns, Order Edit or Cancellation
Returns
- We want you to be delighted with your purchase, Sanggolworld is committed to selling only high-quality products, but we understand there may be a time when you need to return something you've bought.
- Our products can be returned within 30 daysof the original purchase of the product.
- Visit our RETURNS CENTRE to learn more about our returns policy. We may accept an exchange on a product by product basis. Please contact us on sales@sanggol.co.uk, if you wish to exchange
Order Edits
- You may choose to edit your order at anytime but within 24 hours of placing your order. You can edit your order after 48 hours provided your order has not been processed or shipped. Please note that changes to your order is only possible within 48 hours.
Order Cancellation
- You may cancel your order within 48 hours of your purchase. You can do this by sending us an email at sales@sanggolworld.com with your order details and to help us improve our service, please also tell us why you wish to cancel your order.
RETURNS
Click on the link below to start your return at Sanggol Returns Centre.
https://www.sanggol.co.uk/a/returns
Our Commitment
We want you to be delighted with your purchase, Sanggol is committed to selling only high-quality products but we understand there may be a time when you need to exchange or return something you've bought.
Our products can be returned within 30 days of the original purchase of the product. To qualify, please contact us within 14 days of delivery.
To be eligible for a return, please make sure that:
- The product was delivered in the last 14 days
- The product is in its original packaging
Products that do not meet these criteria will not be considered for a refund.
Where a free delivery discount has been applied to an order the refund will be of the amount paid less the product delivery cost we incurred.
How do I return?
- Enter your order number and email address in the fields provided and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition - sealed and unopened in their original packaging with no signs of use or damage
- In the original packaging
Free gifts or clearance or promotional items are not returnable!
Are there any charges for return?
- No, there are no charges for return, however you are responsible for the charges for the return shipping
- Original shipping charges are non-refundable
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days.
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